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Marriott International: People-First Digital Transformation

Brian King oversees all of Marriott’s worldwide digital, sales, distribution, revenue management and customer engagement efforts. Brian’s organization ensures a thoughtful approach to blending high-tech and high-touch services that ultimately drive revenue and customer loyalty for life. Marriott’s digital channels generate over 17 billion in sales annually and our customer engagement centers host over 65 million interactions each year.

Key Takeaways
“Processes should never be precious.” Click To Tweet “Focus on the people, then on the mechanics.” Click To Tweet
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