Cover image for Cloud Wars Perspectives: Seidor MENA sponsored article

How Seidor MENA Challenges Customers to Innovate, Grow, and Thrive

July 29, 2021
In the technology-hungry Middle East, strategic IT solutions partner Seidor MENA has learned that while being an advisor to clients is important, being willing to also  push them is absolutely essential. “For our customers, we certainly play an advisory role but we also find we need to play a challenging role,” said Seidor MENA managing
Designed graphic with text: Cloud Wars Perspectives, sponsored

The Secret Ingredient for Successful Cloud Migrations: Happy Users!

June 22, 2021
As hundreds of thousands of businesses across the globe move aggressively into the cloud, they’re discovering that when their users are having great experiences during the process, the migration projects are more likely to be  hugely successful.  In today’s fast-paced and turbulent business environment, cloud-migration projects are stressful enough with tight deadlines, daunting ROI requirements,
Photos of candy bars being made by Mars, a longtime Microsoft customer

Microsoft & Mars: Do Customer Experiences Outweigh Revenue & Profits?

May 21, 2021
Are customer experiences and trust more important than revenue growth and profits? According to a Microsoft blog post describing its expanded relationship with $40-billion global corporation Mars Inc., the answer is yes. On my weekly Cloud Wars Top 10 rankings, Microsoft has been #1 for more than 2-1/2 years. On my new Industry Cloud Top
Raven Intel logo alongside photo of CEO Bonnie Tinder

SAP, Oracle, and Workday Reviewed by Customers: Who’s #1?

March 29, 2021
Customer evaluations of 400 cloud-software implementations compiled by peer-review research firm Raven Intel show that while SAP, Oracle and Workday all have certain strengths, the question remains open: who’s #1 in customers’ minds? In my weekly Cloud Wars Top 10 rankings, SAP is #5, Oracle is #6, and Workday is #8.  Raven Intel has compiled
IBM Cloud VP Jason McGee

Can IBM Reignite Cloud Growth With Impressive New ‘Satellite’ Service?

March 10, 2021
As IBM’s cloud-revenue growth rate has tumbled to a meager 8%—by far the lowest among the Cloud Wars Top 10—the launch of Cloud Satellite is a much-needed jolt of innovation for both business customers and for IBM. (On my weekly Cloud Wars Top 10 rankings, IBM recently fell from #7 to its current spot at
Oracle chairman Larry Ellison

The Disruptive Larry Ellison: Shatters Tradition to Reflect New Cloud Realities

February 16, 2021
Recognizing that decades-old categories fail to reflect modern business realities, Oracle chairman Larry Ellison has tossed one of those anachronisms overboard and replaced it with a radically different term capturing the modern business processes ushered in by the cloud. (On my weekly Cloud Wars Top 10 rankings, Oracle is #6—just behind #5 SAP and just
Oracle Chairman Larry Ellison during Oracle Cloud CX Virtual Summit

Larry Ellison Wants It All—Can Oracle Get It?

November 11, 2020
In what was billed as an introduction to Oracle’s new CX strategy, Larry Ellison instead revealed his desire to build a single “closed-loop system” of interconnected end-to-end SaaS apps handling every business process a modern business might have. (On my weekly Cloud Wars Top 10 rankings, #6 Oracle competes in enterprise apps with #3 Salesforce,
Oracle focuses in on CX

Larry Ellison Takes on Salesforce and SAP as Oracle Intensifies CX Battle

October 26, 2020
After two decades of CRM being all about sales and marketing and nothing but, Oracle has joined SAP in leapfrogging that traditional approach dominated by Salesforce with CX portfolios that enrich business insights with data from ERP and HCM systems. (On my weekly Cloud Wars Top 10 rankings, Salesforce is #3, SAP is #5, and
SAP CX Engineer

SAP Versus Salesforce: Is Marc Benioff Missing the CX Boom?

October 22, 2020
After two uninterrupted decades of outmaneuvering every competitor and embracing The Customer earlier and more intimately than anyone else, is it possible that Marc Benioff, Salesforce CEO and global thought-leader, has been so wedded to CRM that he’s missed the CX revolution? Salesforce #3, SAP #5 on Cloud Wars Top 10 Has Benioff let rival
SAP CEO Christian Klein emphasizes the company's focus on CX

Can SAP Leapfrog Salesforce by Going All-In on CX plus ERP?

October 15, 2020
As the world’s largest vendor of enterprise apps takes on the world’s largest vendor of cloud apps, SAP and Salesforce are offering wildly different approaches to helping businesses achieve the customer-centric capabilities essential for success in the digital economy. (In my weekly Cloud Wars Top 10 rankings, Salesforce is #3 and SAP is #5.) At