On the ground for the Cloud Wars interview with Qualtrics CEO Ryan Smith

SAP Qualtrics CEO Ryan Smith: ‘I Was Alone for 17 Years—I Know What That’s Like’

May 21, 2019
Six months ago, SAP announced its plan to spend $8 billion to acquire experience-management unicorn Qualtrics, a company whose revenue was 1/50th of SAP’s. Today, SAP has rebranded itself as “the experience company powered by the Intelligent Enterprise.” This is a remarkable adjustment from its traditional “intelligent enterprise” promise—and an unmistakable sign of just how
Bob talks with Qualtrics CEO Ryan Smith at SAP Sapphire Now 2019

Qualtrics CEO Ryan Smith | Q&A at SAP Sapphire Now 2019

May 17, 2019
Cloud Wars caught up with Qualtrics CEO Ryan Smith during SAP's big Sapphire 2019 event in Orlando. About 6 months after agreeing to an acquisition by SAP and about 3 months after the deal was completed, the Qualtrics co-founder and Chief Executive had some compelling insights and stories to share. We discussed how SAP's global

SAP CEO Bill McDermott | Exclusive Q&A at Sapphire Now 2019

May 16, 2019
In an exclusive interview during SAP’s big Sapphire 2019 event in Orlando, SAP CEO Bill McDermott sat down with Cloud Wars to talk the past, present, and future of his company. On the heels of his second main-stage keynote of the conference, McDermott described SAP’s sweeping transformation, its breakthrough acquisition of Qualtrics, the strategic significance
SAP founder Hasso Plattner and Qualtrics co-founder Jared Smith at Sapphire Now 2019

SAP Founder Hasso Plattner Vows New “Empathy for Users”: The Qualtrics Effect

May 9, 2019

The Qualtrics Effect, which in the past few months has driven massive change not only among customers but also within parent company SAP, was underscored with great clarity yesterday by none other than SAP founder, chairman and icon Hasso Plattner. The significance of Plattner’s ringing endorsement for the new phenomenon of experience management—constant feedback with

Ryan Smith of Qualtrics speaks about SAP's New positioning: "Experience Company"

SAP Unleashes Experience Economy (with Plug from Apple’s Tim Cook)

May 8, 2019
Unveiling its new position as “the Experience Company powered by the Intelligent Enterprise,” SAP opened its annual Sapphire event customer with an unmistakable commitment to making Qualtrics and experience management the centerpiece of the world’s largest enterprise-applications company. So why does this matter? Or is this “experience” thing just a frilly fad? A couple of
My Sapphire 2019 preview: questions SAP needs to answer

SAP Must Address 5 Big Questions At Sapphire Next Week

May 3, 2019
As SAP prepares to host 22,000 of its nearest and dearest next week in at its annual Sapphire event in Orlando, the #4 company on the Cloud Wars Top 10 needs to address several key questions for customers, employees, partners and other stakeholders.   Sapphire Now 2018 The good thing is that none of those
Sean Ammirati speaks on Qualtrics and Moonshots for Cloud Wars Live

Disney+/Netflix, Qualtrics, and Moonshots | Ammirati on Innovation

May 1, 2019
Each month, "Ammirati on Innovation" episodes will look at ways that the disruptive-startup mentality is spreading beyond young entrepreneurs to big established corporations. Serial entrepreneur, venture capitalist and Carnegie Mellon B-school professor Sean Ammirati, who sits at the intersection of these high-change dynamics, provides insight. Episode 2 In this episode, Sean and I celebrate big, legacy

SAP’s Brilliant Transformation: And They’ve Only Just Begun

April 25, 2019

Six months ago when SAP announced plans to buy Qualtrics for $8 billion, the ankle-biters screeched, “They’re paying way too much!”Three months ago when SAP announced it was going to churn a tiny percentage of its workforce to ensure it could bring in top-priority skills for the future, the nickel-counters howled, “They’re gutting the company!”

The SAP Qualtrics Effect: How Salesforce, Oracle and Workday Should Respond

March 12, 2019

If it’s indeed true that I Have Seen the Future of Enterprise Software and It Is SAP Qualtrics, then what impact will the Qualtrics Effect have on leading SaaS companies Salesforce, Oracle and Workday? Quick recap: I believe Qualtrics will profoundly shake up the enterprise-software business because it’s figured out a way to interconnect customer

I Have Seen the Future of Enterprise Software, And It Is SAP Qualtrics

March 8, 2019

A few months ago when SAP agreed to pay $8 billion for Qualtrics, a lot of people said SAP was crazy for paying that much for a company most people knew little or nothing about and that was about 1/50th SAP’s size. But I’m here to tell you that SAP’s blockbuster acquisition of Qualtrics will