Why Google Cloud and Salesforce Are Pumping $18 Billion into Analytics and BI

June 11, 2019
Spending aggressively to enable data-driven customer success, Google Cloud and Salesforce are investing $18 billion through acquisitions to help their business customers deliver better experiences to their consumers by making those businesses smarter about how they use and leverage data. In another clear indicator that the business world is digitalizing rapidly and comprehensively, the bookend
The Cloud Wars Top 10 Report Card for June 2019

Grading the World’s Top 10 Cloud Vendors: The Cloud Wars Report Card

June 10, 2019
As the enterprise cloud becomes without question the foundation for digital business, how are the world’s top cloud-computing vendors stacking up? Let’s pass out some grades for the vendors making up the Cloud Wars Top 10. #1 Microsoft. Its Azure cloud continues to grow at breathtaking rates (for the 3 months ended March 31, Azure

Attention Workday, SAP and Oracle: Is Salesforce Jumping into HCM?

June 7, 2019
While I still believe there’s only a minuscule chance that Salesforce is getting into the HCM business, after this week’s stunning announcement about Microsoft and Oracle partnering up in the cloud, it’s probably best to never say never. With the enterprise-cloud marketplace undergoing tremendous growth and corporate customers showing massive appetites for cloud services of
Thanks to Mulesoft, Salesforce can put together a Customer 360 view for its partners.

Salesforce’s New Strategy: All-In on ‘Customer 360,’ Powered by MuleSoft

June 5, 2019
Claiming that CEOs have become virtual CIOs and chief digital officers, Salesforce is doubling down on its Customer 360 strategy as the digital-transformation phenomenon shifts from boardroom theory to full-blown execution. Founder and co-CEO Marc Benioff certainly used yesterday’s fiscal Q1 earnings call to showcase some impressive growth numbers. But his real purpose was to

How Microsoft, SAP and Adobe Plan to Revolutionize CRM and Rock Salesforce

March 29, 2019

If it’s true that your enemies are a good reflection of who you are, then it’s clear that Salesforce is a customer-company dynamo. Three of the world’s most-powerful companies have high hopes of carving into the huge market shares and growth rates that Salesforce has earned over the past decade as the undisputed king of CRM.

Murad UL CDO Christian Anschuetz Topcon VP Kris Cowles Marriott Brian King

CarMax’s Shamim Mohammad on Cloud, Speed, and Delighting Customers

March 11, 2019

Below is a lightly edited transcript of my conversation with CarMax CIO Shamim Mohammad. CarMax is a highly disruptive and fast-growing company that’s committed to providing superb experiences for people buying and selling cars. In Shamim’s six years at CarMax he’s led a variety of strategic business technology initiatives, and recently he and his team have

Why Salesforce Is the World’s #1 SaaS Vendor: 360-Degree Scale

March 6, 2019

While many SaaS vendors are performing extremely well these days in the Cloud Wars, the largest of them all by far, Salesforce, continues to execute at a pace and on a scale that others can so far only dream about. Having just closed the books on $13-billion year, and with plans to double that in