ServiceNow and Celonis logos

ServiceNow and Celonis Join Forces to Attack Legacy IT Complexity

October 6, 2021
Pushing new-wave technologies to the front lines of enterprise IT’s toughest battles, ServiceNow and Celonis are promising to untangle convoluted legacy systems via a range of options from which business customers can choose. On my weekly Cloud Wars Top 10 rankings, high-flying ServiceNow is #7, and in recent weeks has seen its market cap match
Snowflake CEO Frank Slootman speaks on a TV show

Snowflake Shocker: Data Science Now Tops Life Sciences in Boosting Human Health

September 8, 2021
The astounding rise of data science as a truly life-changing force in our modern world now includes the assertion by Snowflake CEO Frank Slootman that a pharmaceuticals customer says data science has a bigger impact than life sciences in improving Human Health. On my weekly Cloud Wars Top 10 rankings, Snowflake is #10, and will
ServiceNow CEO Bill McDermott

Market Cap Madness: ServiceNow Roars by IBM, $134 Billion to $125B

September 7, 2021
In the latest installment of Market Cap Madness, high-flying ServiceNow with its $6-billion run rate is now valued more highly than iconic IBM and its $75 billion in annual revenue. On my weekly Cloud Wars Top 10 rankings, ServiceNow is #7 and IBM is #9. As I’ve mentioned before, my use of the term “Market
ServiceNow CEO Bill McDermott sits in a chair onstage

ServiceNow CEO Bill McDermott Playing Dangerous Game w/ SAP, Oracle

August 16, 2021
Looking to sharply differentiate his cloud-native company from Oracle and SAP, ServiceNow CEO Bill McDermott is categorizing those traditional vendors as little more than sunk costs that ServiceNow can salvage, while ServiceNow itself is an investment in the future. On my weekly Cloud Wars Top 10 rankings, Service Now is #7, SAP is #5, and
Salesforce co-founder Parker Harris, describing Slack as human workflow

Salesforce Targets ServiceNow: Slack Delivers “Human Workflow”

June 14, 2021
Barely a week after Salesforce CEO Marc Benioff promised to overtake SAP as the world leader in enterprise apps, co-founder Parker Harris indirectly called out ServiceNow by describing soon-to-be-acquired Slack as “human workflow.” On my weekly Cloud Wars Top 10 rankings, Salesforce is #4, SAP is #5, and ServiceNow is #7. About two years ago,
Cover image for Cloud Wars' Industry Cloud Boom: ServiceNow

ServiceNow Industries: ‘Orchestrating the Work’

May 4, 2021
In this episode, the two leaders of ServiceNow's industry-specific business share their perspectives on taking the "workflow revolution" into vertical markets. Abhijit Mitra, VP of industry products and Marshall Tyler, VP of industry solutions, discuss the need for businesses to be able to understand the behaviors and expectations of their customers' customers, and how that
ServiceNow CEO Bill McDermott poses against a wall

The Quotable Bill McDermott: 10 Insights from CEO of Soaring ServiceNow

February 5, 2021
To truly understand the ServiceNow phenomenon that’s underscored by the record-high market cap of $115 billion it soared to yesterday, the best place to start is inside the relentlessly passionate, optimistic and customer-centric mind of CEO Bill McDermott. (On my weekly Cloud Wars Top 10 rankings, ServiceNow recently jumped up to #7, bumping IBM down
ServiceNow CEO Bill McDermott, who has led the company to 7 on the Cloud Wars Top 10

ServiceNow Vaults to #7 on Cloud Wars Top 10, Knocks IBM Down to #9

February 1, 2021
Powered by a 32% jump in Q4 subscription revenue plus a bullish and expansive outlook for 2021, ServiceNow has jumped two spots on the weekly Cloud Wars Top 10 rankings to the #7 slot, knocking troubled IBM out of that position and down below Workday to #9. Yes, it’s certainly true that IBM’s cloud revenue
ServiceNow CEO Bill McDermott

Bill McDermott Exclusive Interview | CEO Cloud Outlook 2021

January 14, 2021
In a 1:1 phone chat with Bob, ServiceNow CEO Bill McDermott outlines the soaring trajectory the company embarked upon in 2020 around the pandemic and than projects where that arc will take the high-flying "digital workflow" company in 2021. McDermott touches on strategy, vision, opportunities, culture, customers and more. You can also stream the audio-only