Oracle focuses in on CX

Larry Ellison Takes on Salesforce and SAP as Oracle Intensifies CX Battle

October 26, 2020
After two decades of CRM being all about sales and marketing and nothing but, Oracle has joined SAP in leapfrogging that traditional approach dominated by Salesforce with CX portfolios that enrich business insights with data from ERP and HCM systems. (On my weekly Cloud Wars Top 10 rankings, Salesforce is #3, SAP is #5, and
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We hear from Honeywell CEO Que Dellara on Microsoft partnership

AI Triggers New Industrial Revolution for Microsoft and Honeywell

October 23, 2020
Just two days after launching its Space Cloud, Microsoft has joined forces with Honeywell to deploy new cloud and AI innovations to modernize the aging but essential industrial landscape here on planet Earth. (On my weekly Cloud Wars Top 10 rankings, Microsoft is #1.) The partnership underscores two powerful trends playing major roles in transforming
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SAP CX Engineer

SAP Versus Salesforce: Is Marc Benioff Missing the CX Boom?

October 22, 2020
After two uninterrupted decades of outmaneuvering every competitor and embracing The Customer earlier and more intimately than anyone else, is it possible that Marc Benioff, Salesforce CEO and global thought-leader, has been so wedded to CRM that he’s missed the CX revolution? Salesforce #3, SAP #5 on Cloud Wars Top 10 Has Benioff let rival
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The impact of Oracle Exadata Cloud Service XM8

Larry Ellison’s Trojan Horse: Oracle Exadata in 86% of Fortune Global 100

October 19, 2020
Oracle’s recent disclosure that its Exadata Database Machine is running within 86 of the world’s largest corporations takes on huge significance now that the most-advanced version of Exadata is available in the cloud in every flavor a customer might want. If even half of those 86 corporations in the Fortune Global 100 decide to migrate
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Cloud Wars advice to IBM CEO Arvind Krishna ahead of Q3 earnings announcement

IBM Q3 Earnings: 5 Key Issues CEO Arvind Krishna Should Address

October 16, 2020
IBM releases its Q3 financial results on Monday and I’m hoping that CEO Arvind Krishna, who’s been in that top spot for 6-1/2 turbulent months, will use that public forum to clarify some key issues essential to IBM’s future. First, some quick perspective: on my Cloud Wars Top 10 weekly rankings, IBM is #7. And
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SAP CEO Christian Klein emphasizes the company's focus on CX

Can SAP Leapfrog Salesforce by Going All-In on CX plus ERP?

October 15, 2020
As the world’s largest vendor of enterprise apps takes on the world’s largest vendor of cloud apps, SAP and Salesforce are offering wildly different approaches to helping businesses achieve the customer-centric capabilities essential for success in the digital economy. (In my weekly Cloud Wars Top 10 rankings, Salesforce is #3 and SAP is #5.) At
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Citrix Cloud Survival Guide

A Survival Guide for Multi-Cloud and Hybrid Cloud Networking Success

October 13, 2020
The rush to the cloud is on as businesses of all shapes and sizes are racing to deploy modern technologies to take them into the digital economy. As that dramatic overhaul takes place, business and IT leaders are finding that networking is once again becoming a strategic imperative. Here’s why: Most businesses have either already
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Citrix Cloud Summit

Can Your Company Move at the Speed of Your Customers?

October 13, 2020
From touchless payments to overhauled supply chains to omnichannel everywhere to the boom in telemedicine, companies in every industry and across the world are racing to find new and better ways to move at the speed of their customers. Here in 2020, the world has not just hit a tipping point—it has blasted through a
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