SAP’s Brilliant Transformation: And They’ve Only Just Begun

April 25, 2019
Six months ago when SAP announced plans to buy Qualtrics for $8 billion, the ankle-biters screeched, “They’re paying way too much!” Three months ago when SAP announced it was going to churn a tiny percentage of its workforce to ensure it could bring in top-priority skills for the future, the nickel-counters howled, “They’re gutting the
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Microsoft partner TD Bank shares how it's delivering great customer experience

From Financial Services to Manufacturing, Here’s the #1 Priority for CEOs

April 24, 2019
As the digital revolution sweeps across every industry, the #1 business priority for CEOs has become creating and delivering great customer experiences. Specifically, experiences fashioned around what buyers want and need, rather than on what’s convenient for the seller. Look at these three recent examples from very different companies: TD Bank Group’s Customer-Focused Innovation TD
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Two Microsoft manufacturing customers explain their approach to digital transformation

Microsoft Manufacturing Customers Reveal Secret Sauce of Digital Transformation

April 23, 2019
While the relentless advance of digital-industrial technologies continues to dazzle, we would all do well to remember that the primary ingredient in digital transformation—regardless of industry—is optimizing the customer experience. And in that context, here are some words to live by: "We always assume it's the technology that causes disruption. It isn't. It's customers.” That
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IBM looks to become a cloud-first company

IBM Goes All-In on the Cloud

April 18, 2019
With its $19.5-billion enterprise cloud being pretty much the only growth driver across its massive products and services landscape, IBM is restructuring its strategy and operations to become a cloud-first company in preparation for the final approval of its acquisition of Red Hat later this year. IBM has been quite vocal about its huge cloud
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IBM Q1 earnings reveal lagging growth rate

IBM’s Huge Cloud Business Falls Behind Competitors in Growth Rate

April 17, 2019
The IBM Q1 earnings announcement yesterday reveals that while IBM’s cloud business almost reached $20 billion in revenue for the 12 months ending March 31, its growth rate is lagging significantly behind those of all of IBM’s major cloud competitors. IBM has clearly established itself as a major player in the Cloud Wars with cloud
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Microsoft quarterly cloud revenue is set to hit $10 billion

Microsoft Set to Top $10 Billion in Quarterly Cloud Revenue

April 15, 2019
In another sign that the cloud-computing business ranks among the greatest growth markets ever, Microsoft is likely to crack $10 billion in quarterly cloud revenue when it posts its earnings results next week. A little perspective on that: a cloud vendor with $10 billion in revenue for a full year—let alone the 3-month period in
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Google ‘Anthos’ and New CEO Turn Up the Heat On Microsoft and Amazon

April 10, 2019
In launching a hybrid platform that can solve one of enterprise IT’s most-difficult challenges, Google Cloud has greatly intensified the competitive heat on Microsoft and Amazon. Anthos will set a new level of expectations among business customers, who will soon demand that all of their cloud vendors offer similar capabilities. Microsoft has long maintained that
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What Thomas Kurian must explain at Google Cloud Next '19

Four Big Questions Google Cloud Must Answer This Week

April 8, 2019

Two months after offering a compelling glimpse into how Google Cloud will become an aggressive and highly capable competitor in the Cloud Wars, CEO Thomas Kurian this week must win the confidence of customers and partners during the company’s highly anticipated Next ’19 event by filling in the details about  core positioning, industry solutions, and

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