cloud customer success

Why Cloud Customer Success Is New Top Priority For Salesforce, Microsoft, Workday, SAP And Oracle

May 25, 2018

As competition among top cloud vendors intensifies, customer success is rapidly emerging as a strategic differentiator far more important than snazzy technology. It seems dazzlingly obvious: we all want our customers to be successful, right? But the enterprise-tech industry hasn’t always earned a sterling reputation for delivering that type of outcome: complex products, difficult integrations,

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Top Cloud Vendors

Top Cloud Vendors Will Crush $100 Billion In 2018 Revenue; Microsoft, Amazon, IBM Hit $75 Billion?

May 21, 2018

Highlighting one of the greatest growth markets the tech business has ever seen, just a handful of the world’s leading cloud vendors are on pace to generate $100 billion in combined enterprise-cloud revenue this calendar year. Extrapolating from recent financial results, growth rates, market momentum and particularly the insatiable appetite among business customers for cloud

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cyberattacks

Oracle CEO Mark Hurd: How To Instantly Prevent 95% Of Database Cyberattacks

May 10, 2018

As Oracle expands its Autonomous Cloud services and looks to claim a leadership position in cloud cybersecurity, CEO Mark Hurd said this week that 95 percent of cyberattacks are on databases that administrators have failed to patch for more than 9 months—and that Oracle’s Autonomous Database can instantly drive that deeply alarming figure to zero.

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NetSuite

Oracle Extends All-In Commitment To AI And Machine Learning To NetSuite SaaS Apps

April 30, 2018

A few months after upgrading its huge portfolio of SaaS apps with “adaptive intelligence” capabilities for the digital economy, Oracle is doing the same for its entire NetSuite family of integrated applications aimed at small and mid-sized businesses. The NetSuite announcement means that while Oracle is still well behind SaaS leader Salesforce.com in revenue, Oracle

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Microsoft will likely top $50 billion in cloud revenue at this time next year.

Microsoft Tops Amazon In Q1 Cloud Revenue, $6.0 Billion To $5.44 Billion; IBM Third At $4.2 Billion

April 27, 2018

Despite posting excellent first-quarter cloud-revenue growth of 49% to $5.44 billion, Amazon actually lost ground in its efforts to overtake Microsoft as the world’s leading enterprise-cloud provider as Satya Nadella’s company reported its commercial-cloud revenue jumped 58% to $6.0 billion. With Microsoft Azure Q1 revenue soaring 93% and Dynamics 365 SaaS revenue rising 65%, the better-than-expected growth

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SAP puts

SAP Puts Bullseye On Salesforce.com, Launches Plan To Become #1 In CRM

April 16, 2018

Betting it can expand and elevate the CRM market as digital business is reshaping the global economy, SAP is taking direct aim at SaaS powerhouse Salesforce.com and its market leadership in CRM with SAP CEO Bill McDermott promising to deliver “next-generation business modeling for the perfect customer experience.” While SAP’s primary message for financial analysts

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cloud powerhouse

Microsoft, Amazon And IBM: Which Cloud Powerhouse Will Top Q1 Revenue Charts?

April 9, 2018

With the three largest enterprise-cloud providers—Microsoft, Amazon and IBM—all closing in on $20 billion in trailing-12-month revenue, it’s sometimes difficult to bear in mind that we are only in the very early days and opening skirmishes of the Cloud Wars. One of Microsoft’s top Azure execs described it to me the other day this way:

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