customer success

Microsoft, SAP And Oracle Join Cloud-Industry Obsession Over New Performance Metric

February 21, 2018

The clearest and most-unequivocal proof that the enterprise-cloud business has grown up and is fully ready for industrial-strength deployments is the recent pledges from top executives at Microsoft, SAP and Oracle to make customer success —not customer satisfaction or loyalty, but customer success—their top priority in 2018. Those tech-industry giants have joined cloud-native SaaS providers

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Inside SAP: As Cloud Surpasses License Revenue In 2018, 10 Strategic Insights

February 20, 2018

Helping global corporations like Emirates Group undergo massive digital transformations even as it remakes itself for the digital world, SAP is confidently predicting that its cloud revenue will overtake its license revenue this year on the strength of having “the most complete cloud in the enterprise,” according to CEO Bill McDermott. “We believe this is

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CFO Amy Hood

How Microsoft Revolutionized Its Sales Team–Plus 9 More Insights From CFO Amy Hood

February 12, 2018

In the wake of Microsoft’s 56% commercial-cloud revenue growth in its just-completed quarter, some recent public comments from executive vice-president and CFO Amy Hood offer remarkable insights into why everything in Redmond seems to be humming along beautifully these days. The comments from Hood, who’s been with Microsoft for 15 years and was CFO of

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Cloud Wars leaders

2017 Earnings: Microsoft Dominates, IBM And Amazon Are Neck-And-Neck, Google Falls $15B Behind

February 6, 2018

In a striking example of just how big the enterprise cloud has become and how rapidly it’s growing, Google Cloud Platform’s disclosure of an impressive $4-billion forward-looking annualized revenue run rate leaves GCP about $15 billion behindthe parallel metrics for Cloud Wars leaders Microsoft, Amazon and IBM. For calendar 2017, the seven biggest enterprise-cloud vendors—Microsoft, Amazon, IBM,

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The #1 CEO Of The Year In The Cloud Wars: Microsoft’s Satya Nadella

January 10, 2018

Quick quiz—name the company whose “top news stories of 2013” included the following: shut down the Zune Marketplace; bought Nokia’s smartphone business for about $7 billion; quickly followed the disastrous release of a new operating system (8) with an upgrade/replacement (8.1); introduced two new tablets; lost trademark battle for the name “SkyDrive.” It seems utterly

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