SAP Archives -

Qualtrics Founder Ryan Smith: ‘Nobody Else Has Ever Done Anything Like This!’

January 29, 2021

Lost in the glitz and glare of Qualtrics’ high-flying IPO and its creation of an unprecedented new equity relationship with former parent SAP is a rather stunning real-world fact: in the past 2 years, Qualtrics has onboarded 3,800 new customers. In a Zoom call I had yesterday with founder and chairman Ryan Smith and CEO

Is SAP Ready to Drive the Digital Revolution? An Exclusive Chat with CEO Christian Klein

January 15, 2021

Last year, BMW CEO Oliver Zipse foretold the future of SAP—and it was all about wildly reimagined business models, co-innovation with customers, and modern vertical-industry solutions. And data. Lots and lots of data. “He said, ‘Christian, you are sitting on such a big treasure—you have all the data on BMW from all of our suppliers!’

SAP, Google, Oracle Battle over Industry-Specific Solutions: 5 Predictions

January 5, 2021

While savage competition will be the order of the day across all segments of the red-hot cloud industry, the battle for supremacy in industry-specific clouds will be the most intense because of their massive future revenue potential. Yes, the big hyperscalers will continue to pour billions into new capacity and will in return be fully

Oracle-SAP Showdown: Is Larry Ellison Crying Wolf over Snatching SAP Customers?

December 17, 2020

Claiming yet again without a shred of proof that Oracle is oh-so-tantalizingly close to snatching some large SAP ERP customers, Oracle founder Larry Ellison appears to be auditioning for the lead role in a modern-day version of Aesop’s The Boy Who Cried Wolf. You know the story: a bored kid assigned to watch over the

SAP Rolls Out 3 High-Potential Weapons to Battle Oracle and Salesforce

December 7, 2020

Ready to turn its dreams of transcending traditional ERP into reality, SAP is ready to bring the full promise of the Intelligent Enterprise to life in 2021 with a range of new end-to-end solutions and capabilities precisely aligned with the emergence of the digital economy. Led by the rise of its rapidly expanding Industry Cloud

Oracle Vs. SAP: Who Will Lead Hot New Market for Industry-Specific Solutions?

November 25, 2020

In a classic reflection of their decades-long rivalry, the leaders of both SAP and Oracle have recently claimed that his company is the one and only software maker capable of leading the booming demand for vertical-market enterprise applications. (On my weekly Cloud Wars Top 10 rankings, SAP is #5 and Oracle is #6.) SAP CEO

SAP: After Brutal Q3, Will it Stumble Again or Bounce Back Boldly?

November 3, 2020

Is SAP’s Q3 nightmare that zapped $35 billion in market-cap value a harbinger of deep troubles, or will the company be able to rally behind the customer-centric vision of CEO Christian Klein and emerge as a true cloud powerhouse? (SAP is #5 on my Cloud Wars Top 10 weekly rankings.) As is so often the

SAP Versus Salesforce: Is Marc Benioff Missing the CX Boom?

October 22, 2020

After two uninterrupted decades of outmaneuvering every competitor and embracing The Customer earlier and more intimately than anyone else, is it possible that Marc Benioff, Salesforce CEO and global thought-leader, has been so wedded to CRM that he’s missed the CX revolution? Salesforce #3, SAP #5 on Cloud Wars Top 10 Has Benioff let rival

SAP CEO Christian Klein emphasizes the company's focus on CX

Can SAP Leapfrog Salesforce by Going All-In on CX plus ERP?

October 15, 2020

As the world’s largest vendor of enterprise apps takes on the world’s largest vendor of cloud apps, SAP and Salesforce are offering wildly different approaches to helping businesses achieve the customer-centric capabilities essential for success in the digital economy. (In my weekly Cloud Wars Top 10 rankings, Salesforce is #3 and SAP is #5.) At

Can Your Company Move at the Speed of Your Customers?

October 13, 2020

From touchless payments to overhauled supply chains to omnichannel everywhere to the boom in telemedicine, companies in every industry and across the world are racing to find new and better ways to move at the speed of their customers. Here in 2020, the world has not just hit a tipping point—it has blasted through a

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