ServiceNow CEO Bill McDermott poses against a wall

The Quotable Bill McDermott: 10 Insights from CEO of Soaring ServiceNow

February 5, 2021
To truly understand the ServiceNow phenomenon that’s underscored by the record-high market cap of $115 billion it soared to yesterday, the best place to start is inside the relentlessly passionate, optimistic and customer-centric mind of CEO Bill McDermott. (On my weekly Cloud Wars Top 10 rankings, ServiceNow recently jumped up to #7, bumping IBM down
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ServiceNow CEO Bill McDermott, who has led the company to 7 on the Cloud Wars Top 10

ServiceNow Vaults to #7 on Cloud Wars Top 10, Knocks IBM Down to #9

February 1, 2021
Powered by a 32% jump in Q4 subscription revenue plus a bullish and expansive outlook for 2021, ServiceNow has jumped two spots on the weekly Cloud Wars Top 10 rankings to the #7 slot, knocking troubled IBM out of that position and down below Workday to #9. Yes, it’s certainly true that IBM’s cloud revenue
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ServiceNow CEO Bill McDermott

Bill McDermott Exclusive Interview | CEO Cloud Outlook 2021

January 14, 2021
In a 1:1 phone chat with Bob, ServiceNow CEO Bill McDermott outlines the soaring trajectory the company embarked upon in 2020 around the pandemic and than projects where that arc will take the high-flying "digital workflow" company in 2021. McDermott touches on strategy, vision, opportunities, culture, customers and more. You can also stream the audio-only
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ServiceNow CEO Bill McDermott

After ServiceNow Doubles Market Cap to $100 Billion, Where Does it Go in 2021?

December 10, 2020
I wonder if even Bill McDermott—the ultimate eternal optimist and overachiever—could have imagined the extraordinary year that ServiceNow had in 2020 and the high-potential digital-workflow foundation it’s built for 2021 and beyond. To gain some deep insight on where this red-hot company’s headed next year, please check out our comprehensive analysis of ServiceNow’s plans: ServiceNow
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ServiceNow becoming high-growth global powerhouse

As Oracle, Salesforce and SAP Fight for Future, Can ServiceNow Tip the Scales?

November 2, 2020
As Bill McDermott has flipped ServiceNow from a fast-growing niche player to a high-growth global powerhouse, he’s made it very clear that he has no quarrel with the traditional enterprise-software vendors such as SAP, Oracle, and Salesforce. (On my weekly Cloud Wars Top 10 rankings, ServiceNow is #9, SAP is #5, Oracle is #6, and
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SAP CX Engineer

SAP Versus Salesforce: Is Marc Benioff Missing the CX Boom?

October 22, 2020
After two uninterrupted decades of outmaneuvering every competitor and embracing The Customer earlier and more intimately than anyone else, is it possible that Marc Benioff, Salesforce CEO and global thought-leader, has been so wedded to CRM that he’s missed the CX revolution? Salesforce #3, SAP #5 on Cloud Wars Top 10 Has Benioff let rival
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