CEO Bill McDermott is helping ServiceNow redefine enterprise software

ServiceNow’s Big Secret: Bill McDermott Redefining Software Business

January 31, 2020
Its record revenues, record stock price, and soaring expectations aside, perhaps the most-disruptive initiative at high-flying ServiceNow is the way new CEO Bill McDermott is helping to redefine and redirect the enterprise-software business. Here at Cloud Wars, we’ve recently made the case on a few occasions that the traditional structure of the enterprise-software business—ERP, CRM,
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Life After SAP: Bill McDermott’s 10-Point Plan to Triple ServiceNow’s Revenue

October 31, 2019
In a bizarre but compelling courtship ritual, Bill McDermott—who’s the outgoing CEO of SAP and the future CEO of ServiceNow—and John Donahoe—the soon-to-be-ex-CEO of ServiceNow and future CEO of Nike—outlined in a recent earnings call the fabulous future of a company neither exec fully represents. Setting aside that quirkiness in the space-time continuum, the outgoing
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There's a CEO shuffle at SAP, ServiceNow, and Oracle

As SAP, Oracle and ServiceNow Lose Leaders, Who Wins CEO Shuffle?

October 29, 2019
In times of relentless change in the Cloud Wars, will the departures of well-established CEOs and the arrival of new ones at SAP, Oracle and ServiceNow lead to upheavals or to more of the status quo? Let me quickly set the stage for this CEO shuffle: Oracle: the tragic death of CEO Mark Hurd creates
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SAP icon Bill McDermott is now ServiceNow CEO

Can SAP Icon Bill McDermott Turn ServiceNow into $10-Billion Cloud Powerhouse?

October 23, 2019
After losing its current CEO to the allures of Nike, ServiceNow has scored a huge coup by recruiting SAP icon Bill McDermott to become CEO of the high-flying digital-workflow company by year’s end. Saying he is “fired up and can’t wait to get started,” McDermott takes over from John Donahoe. Donahoe tripled ServiceNow’s market cap
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CEO John Donahoe spoke about the ServiceNow Microsoft deals that are driving growth.

ServiceNow Bets Big on Microsoft and Mobile for Next Growth Spurt

August 2, 2019
Having posted $3 billion in revenue for the past 12 months, ServiceNow is banking on some powerful new mobile applications plus a deep new partnership with industry leader Microsoft to trigger its next phase of growth. While CEO John Donahoe cited a number of factors for the company’s sustained performance, I was most interested in
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ServiceNow Chief of Innovation Dave Wright speaks with Bob Evans about 'systems of action'

ServiceNow’s Breakthrough Strategy: Create ‘Systems of Action’

May 29, 2019
With a market cap of $50 billion and annual revenue likely to be well over $3 billion, ServiceNow has blown past niche status as it fuses digital workflows with great experiences for employees and customers. And ServiceNow has accomplished all that while avoiding head-on competition with major enterprise-software players such as SAP, Oracle and Microsoft.
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My interview with Dave Wright about ServiceNow cloud strategy

ServiceNow’s Strategy | Cloud Wars Top 10 Executive Insights

May 28, 2019
Here’s my conversation with ServiceNow Chief Innovation Officer Dave Wright, the latest episode of “Cloud Wars Top 10 Executive Insights.” As the tech companies in our Cloud Wars Top 10 rankings drive transformation not just in individual corporations but also in entire global industries, it’s essential for business executives to understand the strategic intentions of each
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ServiceNow Set to Unveil ‘Killer App’ as Market Cap Surpasses $50 Billion

May 2, 2019
With subscription revenue up 40% and a record-high market cap almost as large as General Motors’, digital-workflow leader ServiceNow is preparing to release a new employee-experience SaaS product that CEO John Donahoe says will become a “killer mobile app.” During ServiceNow’s recent Q1 earnings call, Donahoe spoke about the forthcoming release named “New York.” “New
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